How I Absorb Problems (So You Don't Have To)
Most people hire me because something is broken, someone is frustrated, or money is being lost due to technology problems. What they discover is that I don't just fix things – I absorb the entire problem so it becomes my responsibility, not theirs.
After 30+ years of being the person organizations call when technology needs to actually work for business outcomes, I've learned that executives don't care about code – they care about results. They need someone who can translate between "the system is down" and "here's how we prevent this from costing us money again."
How I Learned to Absorb Problems Instead of Just Solving Them
Early in my career, I thought being good at technology meant writing clean code and building reliable systems. I was wrong.
I discovered the real value when I started consistently hearing similar feedback from clients: that I'm the first technology person who doesn't make them feel stupid when they ask questions, and more importantly, when I take on a project, they sleep better because they know it'll actually get done.
That's when I realized I wasn't selling technology services – I was selling peace of mind, risk reduction, and the ability for executives to look competent to their peers and boards.
The turning point: A client once said, "I don't care how you do it. I just need this problem to go away so I can focus on running my business." That became my entire philosophy.
Problems I've Absorbed (And The Outcomes That Followed)
🎯 Executive Credibility Wins
Absorbed complete technology strategy overhaul for CEO facing board scrutiny. Result: 15% increase in average order value, 7% improvement in gross margin, and CEO positioned as technology visionary
🚑 Operations Nightmare Solutions
Absorbed 20,000+ SKU catalog management chaos and integration nightmares. Result: 70% reduction in system downtime, 50% fewer support tickets, operations team could focus on growth
💰 Revenue Recovery Projects
Absorbed supply chain complexity and multi-channel selling chaos. Result: 25% reduction in inventory costs, 20% warehouse efficiency improvement, measurable profit increase
📉 Risk Mitigation Success
Absorbed data accuracy problems threatening decision-maker confidence. Result: 30% improvement in data accuracy, enabling confident strategic decisions and enhanced leadership credibility
Why Executives and Business Owners Choose Me
My 30+ years in technology have taught me that executives don't want another technology person – they want someone who makes their technology problems disappear while making them look smart to their stakeholders.
🎯 I Speak Business, Not Just Tech
Most technology people explain what they'll build. I explain what problems will disappear and what outcomes you'll achieve.
🛡️ I Take Full Responsibility
When I absorb your problem, it becomes MY problem. You get regular updates in plain English, not technical jargon that requires translation.
⭐ I Make You Look Good
Your stakeholders, board members, and peers see you as someone who makes smart technology decisions that deliver business results.
🔮 I Prevent Future Problems
I don't just fix today's issue – I implement solutions that prevent the same class of problems from returning.
📊 I'm Addicted to Measurable Outcomes
Every engagement includes clear success metrics that tie to business impact, not technical achievements.
🚀 I Navigate Politics and Complexity
I've managed cross-functional projects where failure means career damage for stakeholders. I absorb that risk.
My Problem Absorption Process
Deep Problem Discovery
I don't just listen to what you tell me is broken. I dig into root causes, stakeholder impacts, and the real business cost of the problem.
Risk & Responsibility Transfer
Once I understand the full scope, I take complete ownership. The problem becomes mine to solve, and the success becomes yours to claim.
Strategic Solution Design
I design solutions that not only fix the immediate problem but prevent entire classes of similar problems from recurring.
Measurable Outcome Delivery
I deliver solutions with clear metrics that demonstrate business value, positioning you as a strategic technology decision-maker.
Ready to Stop Managing This Problem?
If you have a technology problem that's keeping you awake at night, consuming too much of your mental bandwidth, or making you look less strategic than you know you are – let's talk about how I can absorb it for you.